Fix a recording or note
Upload errors, stuck processing, missing notes, microphone issues, and recording recovery.
8 articles
- My note is stuck or missingChoose the right action for a visit that is recording, uploading, transcribing, generating, blank, or missing.
- My phone recording did not uploadRecover an interrupted iPhone or Android upload without deleting the local recording.
- Fix an Error uploading file messageProtect the recording, restore connectivity, and know when an upload error needs support.
- Best practices for reliable recordingsPrevent interrupted recordings, incomplete uploads, and missing notes on mobile, desktop, and telehealth visits.
- Add, resume, or combine audioContinue an active recording or add audio to a completed visit, then regenerate the note.
- Fix microphone access on MacAllow Chrome to use the correct microphone on macOS and confirm Skriber can hear it.
- Fix microphone access on WindowsAllow Chrome to use the correct microphone on Windows and confirm Skriber can hear it.
- Fix missing or incorrect details in a completed noteCheck the visit sources, correct a completed note, and know when to contact support.