Do not force-close Skriber, clear app data, reset the app, or uninstall it while the recording may still be stored on the device.
Do this first
Keep the Skriber app or Chrome tab open.
Reconnect to stable Wi-Fi or cellular service.
Return to the visit and look for upload progress or a retry action.
Keep the device powered and allow the upload to continue.
On iPhone or Android
Use the current native app. If the app was backgrounded or a call interrupted the visit, reopen Skriber and confirm the visit state. Do not reinstall until support has checked whether a local upload can recover.
On desktop
Keep Chrome and the Skriber tab open. Do not switch browsers during the failed upload. Confirm Chrome still has microphone and network access.
If the error remains
Support can check whether usable audio reached Skriber, but recovery is not guaranteed. A visit duration alone does not confirm that the final audio file arrived.
Related guides
Still need help?
Open the support messenger in the bottom-right corner of this Help Center. Include the email on your Skriber account, the device and app or browser you used, a short description of what you see, the approximate visit date and time.
Do not send passwords, full payment-card numbers, or unnecessary patient-identifying information.