Most recording problems happen when audio capture is interrupted or the upload does not finish. Use this checklist before and during visits.
Before every visit
Use the Skriber iOS app when possible.
If using desktop, use Chrome.
Confirm the microphone indicator moves before continuing.
Keep your device awake.
Use stable Wi-Fi or strong cellular service.
On iPhone
Keep the Skriber app open while recording.
Keep the phone unlocked and the screen awake.
Avoid switching apps during the recording or upload.
Avoid phone calls during the recording.
Wait for processing to finish before closing Skriber.
On desktop
Use Chrome whenever possible.
Keep the Skriber tab open and visible while recording.
Do not close the tab or browser while uploading or processing.
Keep your computer awake.
Use a stable internet connection.
Telehealth visits
Skriber must be able to hear both you and the patient.
Headphones may prevent Skriber from hearing the other side of the conversation.
Use speaker audio or a second device when needed.
If your account uses Zoom integration, use the integration workflow for Zoom visits.
Phone calls
If the patient is on a phone call, place the call on speaker and record from a second device. Do not use the same phone for the patient call and Skriber recording unless your workflow has been tested.
If something goes wrong
If a note is missing, stuck, or shows an upload error, keep the app or browser open and contact support with the approximate visit time, device used, and whether the app/tab was closed, backgrounded, or interrupted. See What to do if your note is stuck or missing.