Keep the Skriber app installed and do not clear its data. An interrupted mobile upload may still be recoverable from the recording device.
If this is happening now
Open Skriber on the phone that recorded the visit.
Reconnect to stable Wi-Fi or cellular service.
Return to the visit and look for recording, upload, recovery, or retry progress.
Keep the phone powered and do not force-close Skriber while progress continues.
Do not start a duplicate visit until the original state is clear.
If a call, screen lock, or app switch interrupted it
Return to Skriber and confirm the visit state. Current iPhone and Android apps include improved background and upload recovery, but the recording still needs time and connectivity to finish. If progress resumes, leave the app available until processing begins.
Do not do these yet
Do not uninstall Skriber.
Do not use Reset app or clear app storage.
Do not sign out while the app still shows recording or upload activity.
Do not assume a duration in the visit list means the final audio reached Skriber.
If the visit is missing or will not resume
Contact support from another device if needed, but leave Skriber installed on the recording phone. Support can check whether audio reached the service; recovery is not guaranteed when the final file never uploaded.
For the next visit
Update the native app, make a short test recording, start with stable connectivity, and verify the upload state after End Visit. If the same phone fails more than once, use desktop Chrome for the next long visit while support investigates.
Related guides
Still need help?
Open the support messenger in the bottom-right corner of this Help Center. Include the email on your Skriber account, the device and app or browser you used, a short description of what you see, the approximate visit date and time.
Do not send passwords, full payment-card numbers, or unnecessary patient-identifying information.