The login email is displayed in My Account but is not currently editable there. Do not create more accounts to work around an email or sign-in problem.
Before contacting support
Finish any recording or upload in progress.
Write down each Skriber email or sign-in method involved.
Identify which account contains the subscription, visits, templates, or organization membership you need.
Choose the email you want to use going forward.
Duplicate accounts
Accounts created with email/password, Google, Microsoft, Apple, or Apple Hide My Email can look similar but remain separate. Support must review the account and billing records before saying whether data, subscription access, or organization membership can be reconciled.
What to send support
the current login email or private-relay email
the desired email
the email on the receipt when billing is involved
which account has the notes or templates you need
whether the account belongs to a clinic or group
Do not send passwords, one-time codes, full card numbers, or patient information.
What not to do
Do not delete an account, cancel a legacy plan, or clear mobile app data until support confirms which account should be preserved.
Related guides
Still need help?
Open the support messenger in the bottom-right corner of this Help Center. Include the email on your Skriber account, the device and app or browser you used, a short description of what you see.
Do not send passwords, full payment-card numbers, or unnecessary patient-identifying information.