Paid-account issues usually happen when the billing email and login email do not match, or when someone has more than one Skriber account.
Check your login email
Did you sign up with a personal email but pay with an office email?
Did you use Google sign-in on one device and email/password on another?
Did you use Apple sign-in or Apple private relay?
Did another person create or pay for the subscription?
Try this
Sign out of Skriber.
Sign back in with the email used for billing or checkout.
Go to Settings > My Plan.
Check whether the subscription appears.
Check your visit list again.
Contact support
If your paid plan still does not appear, contact support with your billing email, login email, approximate charge date, and last 4 digits of the payment card if needed. Do not send full card numbers.
Missing notes
If your notes are missing because you signed into a different account, support may need to help identify the correct login. Include the device used and approximate visit dates.