If a note is stuck, missing, or did not generate, the most important first step is to keep Skriber open and avoid interrupting the upload or processing step.
Check first
Are you signed into the same account that recorded the visit?
Does the visit appear in your visit list?
Does the visit show recorded time?
Is the transcript visible?
Did you see an upload, microphone, or transcription error?
If it is still processing
Wait a few minutes if the visit just ended.
Keep the app or browser open.
Stay connected to the internet.
Refresh only if the page is clearly stuck.
If the visit is missing
Confirm you are signed into the correct email.
Check the device where you recorded the visit.
If using iPhone, make sure the app was not force-closed during upload.
If using desktop, make sure the Chrome tab was not closed during upload.
Contact support
Contact support if the visit shows recorded time but no transcript or note, or if the same issue happens more than once.
Include the approximate visit time, device used, app/browser used, and whether Skriber was closed, backgrounded, or interrupted. Do not include unnecessary patient-identifying details.
Can support recover it?
Support can check whether usable audio or transcript data exists, but recovery is not guaranteed. The sooner you contact support, the better the chance of investigating the issue.