Many questions can be answered from the Help Center, but some setup and account issues are easier to handle with support.
Use the Help Center first for
Recording your first visit.
Best practices for reliable recordings.
Copying notes into your EHR.
Using templates, Custom Instructions, Magic Edit, and Regenerate.
Managing billing, invoices, and cancellation.
Contact support for
A missing, stuck, or failed note.
Template formatting that needs customization.
Billing or refund review.
Paid account access problems.
Questions about direct EHR integration setup.
What to include
Include the email on your Skriber account and a short description of what happened. For note issues, include the approximate visit time, device used, and whether the app or browser was closed, backgrounded, or interrupted. Do not include unnecessary patient-identifying details.
Setup calls
If you need help with onboarding, EHR workflow, or practice setup, ask support for the current setup-call link.