This guide will help you optimize your device setup for using Skriber app during both in-person and tele-health consultations. By following these audio capture and device setup best practices, you’ll maximize Skriber’s accuracy for producing high-quality, reliable notes.
Audio Capture Best Practices
Scenario | Best Practice |
Telehealth Visits | Avoid using headphones or headsets; Skriber must capture both sides of the conversation. Open your tele-health platform in one window and Skriber in another. If echo cancellation technology is interfering with audio capture on a single device, try using Skriber on a second device (e.g., a smartphone). |
Headphones/Headsets | Headphones (including AirPods) should not be used for tele-health visits as they won’t pick up the other side of the conversation but can be used for direct dictations. |
Phone Calls | Use Skriber on a separate device, like a tablet or computer, and place the call on speaker to capture the audio. |
Quiet Environment | Maintain a quiet setting. Background noise, particularly other conversations, can impact audio clarity and reduce transcription accuracy. |
Laptop Setup | Position your laptop as close to yourself and your patient as possible. Ensure the laptop mic is pointed toward the conversation and check the mic volume indicator to confirm audio is being captured. |
Phone or Tablet Setup | Place your device on a stable surface between you and your patient. Observe the mic volume indicator to confirm it is capturing the conversation. |
External Microphones | Position external microphones close to both parties, oriented toward the conversation, and watch the mic volume indicator for consistent capture. |
Screen Lock Prevention | Depending on device settings, Skriber may not prevent the screen from locking. Check your screen periodically to ensure it’s recording, and resume if it pauses. |
Desktop Browsing | Certain browsers may pause audio capture when navigating to a different window or tab. Ensure Skriber’s window remains visible while navigating other tabs (e.g., your EHR). |
Switching Apps on Mobile | Leaving the Skriber app will freeze audio capture, so avoid navigating to other apps during a recording. |
Following these tips will enhance your experience and maintain audio integrity across different setups.
Device Permissions
To ensure Skriber functions without interruptions, please adjust your device and browser settings for microphone access and battery optimization.
Enabling Permissions on Various Platforms
Platform/Browser | Steps to Enable Permissions |
Chrome (Desktop) | 1. Open Chrome Settings > "Privacy and Security" > "Site Settings" > "Microphone". 2. Enable mic access for app.skriber.com. |
Firefox (Desktop) | 1. Open Firefox Settings > "Privacy & Security" > "Permissions" > "Microphone". 2. Enable mic access for app.skriber.com. |
Edge (Desktop) | 1. Open Edge Settings > "Cookies and Site Permissions" > "Microphone". 2. Enable mic access for app.skriber.com. |
Mac (System) | 1. Apple Menu () > "System Settings" > "Sound" > "Input". 2. Choose the correct microphone and adjust input volume. |
Proper setup of these permissions will prevent disruptions during audio capture.
For further questions, contact [email protected].